The case-reply copilot
Tag every new support case and have a sourced reply draft waiting before anyone opens it. Rebuilt from smart Europe’s Case Handler, scaled down to one team and one workflow tool.
- For
- Team leads and operators who own a support queue or shared inbox
- Based on
- smart Europe: smart.AI Case Handler
- Effort
- 2–4 days for a working pilot on one queue; 2 weeks of measured running
- Cost
- Roughly €20–60 a month in tools plus model usage of about 1–3 cents per case
- Updated
- 2026-10-17
Measured result, as reported
smart Europe · vendor blog
“40% decrease in case resolution times … 20% increase in ‘first contact resolution’”
Evidence strength. Vendor blog co-written with the customer. Not independently checked.
Inside the playbook
Section by section. The full text, prompts and templates are for members.
- 01
What smart Europe measured, and how strong that evidence is
- 02
The two workflows that did the work: tagger and insights generator
- 03
Day-one version with a chat assistant, no automation
- 04
The n8n workflow, node by node, with copy-ready prompts
- 05
A four-week before/after measurement plan
- 06
Six pitfalls, three of which smart Europe hit first
The full build is for members
The complete playbook has the step-by-step build with prompts and templates to copy, plus the measurement plan and pitfalls. Membership covers all 3 complete playbooks and every new one, for €15 a month or €150 a year.
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