Playbooks
How the best-documented AI use cases were built, and how to rebuild each one with tools a single person can buy.
3 complete, 2 in preparation. Each starts from a measured result in the free use-case database and its public source, and ends with a plan to measure your own.
The result, its source and the outline are public. The full build is for members.
The library
Results are quoted as the source reported them. The evidence line says who measured it and how.
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01 · Available now · Team leads and operators who own a support queue or shared inbox
The case-reply copilot
Tag every new support case and have a sourced reply draft waiting before anyone opens it. Rebuilt from smart Europe’s Case Handler, scaled down to one team and one workflow tool.
“40% decrease in case resolution times … 20% increase in ‘first contact resolution’”
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02 · Available now · Anyone whose day is back-to-back conversations followed by write-ups, such as managers and consultants
Notes that write themselves
Turn every client or team conversation into a structured, quote-backed note and a follow-up draft, so documentation stops eating your evenings. Rebuilt from the ambient documentation CHRISTUS Health rolled out with Abridge.
“Clinicians spent an average of 60% less time on documentation outside of work hours”
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03 · Available now · Analysts and operators who write some Excel formulas, SQL or Python and have a backlog of small automations
Build the internal tool yourself
Use an AI pair programmer to write the small scripts and tools you would otherwise wait months for, and test your own speed-up the way GitHub’s randomised experiment did.
“developers who used GitHub Copilot completed the task significantly faster–55% faster than the developers who didn’t use GitHub Copilot”
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04 · In preparation · Analysts and consultants who answer RFPs, due-diligence or ESG questionnaires
The two-hour questionnaire in fifteen minutes
Answer long, repetitive due-diligence and risk questionnaires from your own documents, with every answer linked to the page it came from.
“the banks using them have reduced the time required to answer climate risk questions by approximately 90 percent, from more than two hours to less than 15 minutes”
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05 · In preparation · Lawyers and tax advisers who write the same kinds of analyses again and again
Up to ten hours a week back on first drafts
A drafting assistant that writes first drafts of memos and client letters from your own templates and precedents. You review and sign.
“Up to 10 hours of work saved per week per lawyer”
In every playbook
The measured result and how much to trust it. Why it paid off. A day-one version in a chat assistant. The automated build with copy-ready prompts and a build sheet. Effort and cost in days and euros. A measurement plan on the source’s own metric. The pitfalls.