Klarna AI assistant for customer service
Klarna
OpenAI-powered assistant that handles customer service chats on refunds, returns, payments and disputes.
- Industry
- Financial services
- Function
- Q&A / search
- Dated
- 27 February 2024
- Source type
- company press release / blog
- Tracker
- Klarna: Cut
Measured effect, as reported
“It is doing the equivalent work of 700 full-time agents … Customers now resolve their errands in less than 2 mins compared to 11 mins previously”
Wording checked against the source page (archived page text). An ellipsis joins two separate lines from the same page.
Evidence strength. Company’s own figures after one month live. Not independently checked.
This use case is not part of the AI Dividend Index and does not change it.
Source
https://www.klarna.com/international/press/klarna-ai-assistant-handles-two-thirds-of-customer-service-chats-in-its-first-month/